Terms and Conditions
Last Updated: 28.05.2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your use of the VideoSlots website, located at video-slots.uk (“the Website”, “we”, “us”, or “our”).
1.2. By registering an account, logging in, or using any services on the Website, you confirm that you have read, understood, and accepted these T&Cs, as well as our Privacy Policy and Responsible Gambling Policy.
1.3. If you do not agree with any part of these terms, you must not access or use the Website or any of its services.
2. Definitions
- Player/User/You: Any individual who accesses, registers, or uses the Website.
- Account: Your personal user profile registered on the Website.
- Games: All casino, live dealer, slot, and other gambling products offered on the Website.
- Operator: The company licensed and authorised to operate the Website and its services.
- Bonus: Promotional offers including free spins, bonus funds, or other rewards.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher, to register and play.
3.2. It is your responsibility to ensure that online gambling is lawful in your country or region before using our services.
3.3. Employees of the Operator, its affiliates, subsidiaries, and their immediate family members are prohibited from registering or playing on the Website.
4. Account Registration and Security
4.1. Only one Account per person, household, device, or IP address is permitted.
4.2. You agree to provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, address, email, and payment details.
4.3. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your Account.
4.4. We reserve the right to request verification documents at any time, including but not limited to a valid passport, utility bill, or payment method proof.
4.5. Accounts found to contain false or misleading information may be suspended or closed, and any winnings forfeited.
5. Deposits and Withdrawals
5.1. All deposits must be made using payment methods registered in your own name.
5.2. Deposit and withdrawal limits apply as detailed in our Banking section.
5.3. We do not charge fees for deposits or withdrawals; however, third-party providers may apply charges.
5.4. Withdrawals will be processed using the same payment method as deposits, where possible.
5.5. Withdrawals may be subject to identity verification checks before processing.
5.6. We aim to process withdrawal requests promptly but are not liable for delays caused by payment providers or banks.
6. Account Management
6.1. You are responsible for all activities on your Account.
6.2. Keep your Account information current and notify us immediately of any unauthorized use.
6.3. You may request Account closure at any time by contacting Customer Support.
6.4. We reserve the right to suspend, restrict, or close Accounts in cases of suspected fraud, collusion, or breaches of these T&Cs.
6.5. Forgotten passwords can be reset using our recovery tools or by contacting Support.
7. Inactivity and Dormant Accounts
7.1. Accounts with no login activity for six (6) consecutive months will be considered inactive.
7.2. Inactive Accounts may incur a monthly administrative fee deducted from the balance, after prior notification.
7.3. Accounts with a zero balance may be closed after extended inactivity.
7.4. Dormant Accounts can be reactivated by contacting Customer Support.
8. Responsible Gambling
8.1. VideoSlots is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.
8.2. If you feel that gambling is becoming a problem, please use the available tools or contact our support team for help.
8.3. For additional support, please visit the BeGambleAware website.
9. Prohibited Conduct
- Fraudulent or deceptive behaviour;
- Use of bots, scripts, or automated software to play or manipulate games;
- Game manipulation or cheating;
- Maintaining multiple Accounts;
- Using VPNs, proxies, or other tools to bypass geographic restrictions;
- Sharing your login credentials or allowing others to access your Account.
9.1. Breaches may result in Account suspension or closure and forfeiture of winnings.
10. Bonuses and Promotions
10.1. All bonuses and promotional offers are governed by specific terms and wagering requirements, which can be found on the Promotions page.
10.2. Abuse of bonuses, including multi-accounting or collusion, is strictly prohibited.
10.3. We reserve the right to cancel or withhold bonuses in cases of suspected abuse or technical exploitation.
10.4. Bonuses may have expiry dates and game restrictions as detailed in their respective terms.
11. Game Fairness and Technical Issues
11.1. All games offered on the Website are provided by certified software developers and use Random Number Generators (RNGs) to ensure fair play.
11.2. We reserve the right to void bets or winnings resulting from technical malfunctions, software errors, or breaches of these T&Cs.
12. Liability
12.1. We do not accept liability for losses or damages arising from use of the Website, including but not limited to technical failures, interruptions, or delays.
12.2. You acknowledge that online gambling carries inherent risks and agree to play responsibly.
12.3. Our total liability to you shall not exceed the amount of your last deposit.
12.4. We are not responsible for the content or security of external websites linked from our platform.
13. Data Protection and Privacy
13.1. Your personal data is collected, stored, and processed in accordance with our Privacy Policy.
13.2. We implement industry-standard security measures to protect your information.
13.3. For further details, please review our Privacy Policy available on the Website.
14. Intellectual Property
14.1. All content on the Website, including text, graphics, logos, and software, is the property of VideoSlots or its licensors and is protected by intellectual property laws.
14.2. You may not reproduce, distribute, or use any content without our express written permission.
15. Complaints and Dispute Resolution
15.1. If you have any complaints, please contact our Customer Support team promptly.
15.2. We will endeavour to resolve complaints fairly and efficiently.
15.3. If you are dissatisfied with the outcome, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.4. All complaints must be submitted in writing via email or through our support channels.
16. Changes to These Terms
16.1. We reserve the right to update or amend these T&Cs at any time.
16.2. Significant changes will be communicated to you via email or notification on the Website.
16.3. Continued use of the Website after updates constitutes acceptance of the revised terms.
16.4. It is your responsibility to review these T&Cs regularly.
17. Contact Information
For questions regarding these Terms and Conditions or any other enquiries, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using VideoSlots, you confirm that you have read, understood, and accepted these Terms and Conditions in full.
For information on gambling regulation in the United Kingdom, please visit the UK Gambling Commission.