Responsible Gaming at VideoSlots UK

At VideoSlots UK, your safety and well-being are our highest priorities. We believe that gaming should always be an enjoyable and entertaining pastime. However, we recognise that for a minority of players, gambling can become problematic and impact everyday life. Our commitment is to provide a secure environment and practical tools to help you maintain full control over your gaming activity, in line with the UK Gambling Commission’s licence conditions and codes of practice.

Your Responsible Gaming Toolkit

We offer a comprehensive suite of player-controlled features designed to help you manage your gambling activity responsibly:

  • Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit to your account. This helps you control your spending and avoid chasing losses.
  • Wager and Loss Limits: Choose maximum amounts you wish to stake or lose within a selected timeframe, giving you greater control over your gaming budget.
  • Session Time Limits: Decide in advance how long you want to play and receive reminders when your session time is up, encouraging regular breaks.
  • Time-Out: Take a short break from gambling by suspending your account for a minimum of 24 hours up to 30 days. This pause can help you reassess your gaming habits.
  • Self-Exclusion: If you feel you need a longer break, you can self-exclude for periods longer than 30 days, up to six months or more, in compliance with UK regulations.
  • Permanent Account Closure: Should you decide to stop gambling entirely, you can request permanent closure of your account at any time. Please ensure you withdraw any remaining funds before closure.

Recognising the Signs of Problem Gambling

It’s important to be aware of behaviours that may indicate gambling is becoming harmful. You should consider seeking help if you find yourself:

  • Trying to win back money lost by gambling more (chasing losses).
  • Borrowing money or selling possessions to fund gambling.
  • Spending more time or money gambling than you initially planned.
  • Neglecting work, education, or social commitments due to gambling.
  • Having arguments with family or friends about your gambling behaviour.
  • Using money allocated for essential living expenses (e.g., rent, bills, groceries) to gamble.
  • Constantly thinking about gambling or planning your next bet.

If you recognise any of these signs, we strongly encourage you to use our responsible gaming tools and seek professional support before the situation worsens.

Best Practices for Responsible Gaming

  • Always set a loss limit before you start playing and never exceed it.
  • Remember that gambling is a form of entertainment, not a way to make money.
  • Never gamble with money borrowed from others or intended for essential expenses.
  • Schedule regular breaks during your gaming sessions to maintain perspective.
  • Balance gambling with other hobbies, social activities, and interests.
  • Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
  • Only use disposable income for gambling — never funds needed for daily living.

Self-Assessment and Support

If you are unsure about your gambling habits, we offer an anonymous self-assessment quiz accessible within your account dashboard. This tool can help you better understand your behaviour and identify any risks.

For personalised advice or support, please contact our dedicated Responsible Gambling Team via [email protected] or use our 24/7 Live Chat service.

Account Closure and Self-Exclusion

  • Temporary Self-Exclusion: Suspend your account from 24 hours up to 30 days to take a break from gambling.
  • Long-Term Self-Exclusion: Request exclusion periods longer than 30 days, including six months or permanent exclusion, by contacting Customer Support.
  • Permanent Account Closure: You may request permanent closure at any time. Please ensure you withdraw any remaining balance prior to closure.
  • Account Reactivation: Accounts closed for reasons unrelated to problem gambling may be reviewed for reopening. We reserve the right to refuse reactivation if there is concern that continued gambling could be harmful.

Protecting Minors

We strictly enforce the UK legal requirement that no person under 18 years old may gamble on our site. To help protect children and young people, we recommend:

  • Installing parental control software such as Net Nanny or Qustodio to block access to gambling sites.
  • Keeping your login credentials and payment details confidential and out of reach of minors.
  • Logging out of your account whenever you leave your device unattended.
  • Disabling password auto-fill or saving passwords on shared devices.

For comprehensive advice on child internet safety, visit the Better Internet for Kids website.

Help for Gambling Addiction

If you or someone you care about needs professional support, please contact one of the following UK-based organisations:

Additionally, you can download BetBlocker, a free tool that blocks access to gambling sites and apps across your devices.

For confidential advice at any time, contact our Responsible Gambling Team at [email protected].

Contact Us

If you have any questions or concerns about safer gambling, please do not hesitate to reach out to us at [email protected] or via our Customer Support Live Chat service.

Remember: Gambling should always be fun. Stay in control, play responsibly, and never hesitate to ask for help.