VideoSlots Privacy Policy
At VideoSlots, accessible via video-slots.uk, we prioritise the protection of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you access or use our services. By using our website, you consent to the practices described herein. If you do not agree with this policy, please refrain from using our services.
1. Data Controller
VideoSlots is the data controller responsible for your personal information. Our registered office is located in the United Kingdom. For any privacy-related queries or concerns, please contact our Data Protection Officer at [email protected].
2. Types of Data We Collect
We collect and process various types of personal data to provide and improve our services, including but not limited to:
- Full name and date of birth
- Contact details such as email address, phone number, and postal address
- Account registration and profile information
- IP address and technical device information (browser type, operating system)
- Usage data (how, when, and where you use our services)
- Financial information including deposits, withdrawals, and payment details
- Documents for identity verification and compliance with UK Gambling Commission (UKGC) regulations
- Data from third-party sources for fraud prevention, anti-money laundering, and responsible gambling
- Special category data (e.g., health information) only if voluntarily provided, for responsible gambling support
3. How We Use Your Data
Your personal data is used for the following purposes:
- To create and manage your VideoSlots account
- To verify your identity and age, ensuring compliance with UK gambling laws
- To process deposits, withdrawals, and payments securely
- To comply with legal and regulatory obligations, including anti-money laundering and responsible gaming requirements
- To communicate important updates, account information, and service changes
- To organise promotions, competitions, and bonuses, subject to your consent where applicable
- To personalise your experience and tailor offers and communications
- To improve our website, services, and customer support through analytics and feedback
- To monitor transactions and activities for fraud detection and security purposes
4. Legal Basis for Processing Your Data
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:
- Performance of a contract (providing gambling services to you)
- Compliance with legal obligations (such as age verification and anti-money laundering)
- Your consent, particularly for marketing communications
- Our legitimate interests, including fraud prevention, service improvement, and ensuring a safe gambling environment
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with applicable laws. Typically, data is kept for up to seven years after account closure or last activity, to meet regulatory requirements and support any ongoing investigations or disputes.
6. Marketing Communications
With your explicit consent, we may send you marketing materials about VideoSlots services and offers from trusted partners. You can manage your preferences or withdraw consent at any time via your account settings or by following unsubscribe links in our communications. We respect your choices and will not send marketing messages without your permission.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These technologies help us to:
- Enable essential website functions and security
- Remember your preferences and settings
- Analyse website traffic and user behaviour to improve performance
- Deliver personalised advertisements in line with your interests
You can control or disable cookies through your browser settings; however, some cookies are necessary for the proper functioning of our services.
8. Sharing and Transferring Your Data
Your personal data may be shared with:
- Service providers such as payment processors, software suppliers, and customer support providers
- Regulatory and law enforcement authorities, including the UK Gambling Commission
- Fraud prevention and identity verification agencies
- Companies within the VideoSlots corporate group
- Third parties authorised by you
If your data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
9. Data Security
We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or destruction. Our security protocols are regularly reviewed and updated to maintain the highest standards.
10. Your Rights
You have the following rights regarding your personal data under the UK GDPR:
- The right to be informed about how your data is used
- The right of access to your personal data
- The right to rectification of inaccurate or incomplete data
- The right to erasure (“right to be forgotten”) in certain circumstances
- The right to restrict or object to processing in specific situations
- The right to data portability
- The right to withdraw consent at any time without affecting prior lawful processing
- The right not to be subject to automated decision-making with legal or significant effects
To exercise any of these rights or for privacy-related enquiries, please contact us at [email protected]. We will respond promptly in accordance with legal requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advances. We encourage you to review this page regularly. Continued use of our services after any changes constitutes acceptance of the updated policy.
12. Complaints
If you have concerns about how we handle your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via their website at https://ico.org.uk.
13. Responsible Gambling
We are committed to promoting responsible gambling and protecting vulnerable players. For support and advice, please visit the UK Gambling Commission’s responsible gambling page at https://www.gamblingcommission.gov.uk/for-the-public/Problem-gambling or contact organisations such as BeGambleAware.
Thank you for trusting VideoSlots. Your privacy and security are paramount to us.
Last updated: October 2024